Returns & Refunds

We want you to love every cup. Because tea is a consumable food product, though, we’re unable to accept returns or exchanges on tea after it has shipped.

If something isn’t right, tell us.
Email us at hello@adasteacup.com within 14 days of delivery if your order arrives damaged or defective, you received the wrong item, or it never arrived, and we’ll make it right.

How we’ll fix it.
Depending on what happened, we’ll send a replacement or issue a refund. For damaged items, photos of the product and packaging help us resolve it faster and improve our packaging.

Refund timing.
Approved refunds are issued to your original payment. We’ll email you when it’s processed.